Tabitha Ngozi blog - Business, Leadership & Personal Development Coaching

5 ways to foster innovation  I was working as a communication officer for a large telecommunications company. We had a lot of customer complaints, and I was tasked with finding ways to improve our customer service. I started by surveying our customers to find out what they were unhappy about. The most common complaints were long wait times, rude customer service representatives, and a lack of transparency. I knew that we needed to do something to address these issues, but I didn't know where to start. Then, I had an idea. I decided to create a chat bot that could answer customer questions and resolve simple issues. The chat bot would be available 24/7, so customers wouldn't have to wait on hold. It would also be programmed to be polite and helpful. I worked with our IT team to develop the chat bot, and we launched it a few months later. The results were amazing. The number of customer complaints dropped by 50%, and our customer satisfaction scores went up by 20%. The chat bot w...

Have you given any attention to your career goals for the next five years? Are you certain of your current primary professional goal? Do you have an idea of what you want to accomplish today? I remember when I was working as a sales representative, we used to have a compulsory meetings on Mondays. One of the criteria to attend the meeting is that, you must have a to-do list for the week. A To-do list helps you focus on the goals for the week through daily task. This really helped me in  planning my week and meeting up target. Setting goals is necessary if you want to succeed. Without goals, you lack direction and focus. Setting goals gives you the power to decide the course of your life and gives you a standard by which you judge, to know if you are actually succeeding. Like the saying goes "If you fail to plan, you plan to fail". However, you must be able to create goals if you want to achieve them. Simply saying "I want" will not make it become reality. Setting go...

7 ways to build a Vision Statement  In the dynamic business landscape, a clear and inspirational vision stands out as one of the most strategic cornerstones.  A vision statement expresses your business's long-term aspirations by defining its purpose and the kind of future it wants to create. A well-articulated vision not only leads your company to success but also resonates with the target audience.  Here are a few straightforward steps on how to strategically create a powerful vision for your business: 1. Brainstorm Your Values - Determine what matters most in your business. What are your core beliefs? Those values will provide the foundation of your vision statement. - Example : If innovation and customer satisfaction are your core values, your vision could be of a future in which your company was the pioneer of the industry, by creating innovative solutions that ignite customer delight. 2. Understand Your Target Market - Identify your audience. What is it they need and...